Secure email service that protects your practice and your clients

If you’re looking for a HIPAA-compliant email service, you probably already know that Gmail, Outlook, Yahoo, and other free email providers are not HIPAA-compliant

However, it is possible to make Gmail or Outlook HIPAA-compliant, but you have to buy more software. You would have to pay for a Google Workspace or Microsoft 365 account, pay for a third-party encryption tool on top, and follow steps for setup. See our Hushmail for Healthcare page for more.

Many therapists, counselors, healthcare providers, and other practitioners choose Hushmail because it’s less technical and more affordable to manage a single email service that’s HIPAA-compliant out of the box. They also get a ton of value from the HIPAA-compliant forms with e-signatures.

There’s a difference between having an “@outlook.com” email address and using the Outlook email application (“app”) that comes with Microsoft Office.

Think of the email app (sometimes called an “email client” by techies) as a way to funnel multiple email accounts through. 

Let’s say you have a free personal Outlook address. You can add that as one of the email accounts you manage through your Outlook app. But you can also add non-Outlook email accounts, including your Hushmail account. And then you can use Outlook to view incoming Hushmail messages as well as send Hushmail messages. Our blog post “How to use Hushmail with your favorite email app” goes a little deeper.

There are pros and cons to managing your Hushmail messages in the Outlook app (and other email apps like Apple Mail). If you have any other burning questions about this, pop your question in the live chat.

That’s what we’re here for. We can help you in two ways: 

(1) We can get on a call with you and walk you through the process of doing it step by step. 
(2) We can do the whole process for you. All you have to do is fill out a form that grants us permission to do so.

Either way we’re happy to help. This is actually one of the most common requests we get from our customers 🙂 When you’re ready, you can reach us at Customer Care.

If you don’t have your own domain (something that looks like yourpractice.com, where “your practice” is the name of your clinic or business), you can use one of ours:

@hush.com
@therapyemail.com
@counselingmail.com
@therapysecure.com
@counselingsecure.com

So, for example, if your practice goes by Raymond Rogers but you can’t or don’t want to use @raymondrogers.com, your Hushmail email address can be raymond@raymondrogers.hush.com or raymond.rogers@therapysecure.com. Those are just two options. You can actually get pretty creative with these.

This way you can still customize your Hushmail address even if you don’t have your own domain. There’s more information on our blog: “What’s in a name? Choosing your Hushmail email address.”

Let’s say your name is Raymond Rogers and you own the domain raymondrogers.com for your practice. You’ve set up several email addresses, each with their own inbox: raymond@raymondrogers.com (you), office@raymondrogers.com (your administrative assistant), and two more practitioners, like jane@raymondrogers.com and john@raymondrogers.com. 

Many people ask if it’s possible to turn just one of those email addresses into a Hushmail account while keeping the rest with their current provider.

Unfortunately, that's not how it works. All the email addresses connected to @raymondrogers.com would have to be connected to one email provider. In the end, some customers prefer to keep their current email provider and go for a Hushmail subdomain instead. An example of that would be: raymond@raymondrogers.hush.com.

If that’s confusing, we’ll be happy to answer your question in the live chat during business hours.

Yes, we know it’s not easy choosing the right technology for your practice or clinic.

That’s why, you can try Hushmail for Healthcare free for 14 days. And remember, as soon as you get started with Hushmail, you can rely on our team of experts to help you get set up and show you how to get the most out of Hushmail.